Frequently Asked Questions
Questions asked by our clientele
- If you would like to make a reservation online for budget car hire National, simply email info@carsatcall.co.za with your details, and we will get back to you within 24 hours. Alternatively, phone or fax one of the numbers that appear on the web page.
Is fuel included in the rental fee?
- Petrol is not included in your rental fee. However, by not charging you for kilometers traveled, CarsAtCall still manages to offer you budget car hire National. You receive the vehicle filled with fuel and must be returned filled with fuel.
Do you charge airport surcharges?
- No. Unlike many other companies, CarsAtCall customers do not pay airport surcharges.
Do I have to pay a tourism levy?
- No. CarsAtCall does not believe in making their clients pay a tourism levy.
What documents do I need to rent a CarsAtCall vehicle?
- To rent a vehicle, you need to be in possession of a 3 years or older valid driver’s license, passport or identity document.
I am under the age of 23. Can I rent a vehicle from CarsAtCall?
- CarsAtCall only rents vehicles to people over the age of 21.
To which neighboring countries am I allowed to drive my rental vehicle?
- Renters can freely drive their budget car hire National vehicles around South Africa. You can travel to Botswana, Mozambique and Namibia prior arrangements and Documentation.
Do you charge a no-show fee?
- Unlike most other car rental companies, we do not charge a no-show fee. We do charge a refundable reservation fee after collection and return of the vehicle.
Do I need a credit card to book?
- Yes. The card holder and the primary driver must be the same person.
Can anyone else drive the vehicle I have hired?
- Only the primary driver can load an extra driver onto the contract. This must be done in person at the rental office with both persons present. Should you wish to add a second driver there will be a fee of R280.
Do you offer child safety seats?
- Child safety seats are R300 each for the duration of the rental period.
- GPS units can be arranged at a fee of R85p/d, subject to availability.